Refund and Cancellation Policy

Policy Overview

This policy applies to digital products and services purchased through the TabPlex website (for example, subscriptions or license purchases). Payments are processed by third-party payment providers, including Creem.

Subscription Cancellation

• You can cancel renewal at any time.
• After cancellation, your service remains available until the end of the current paid period.
• No automatic charge will be made after expiration.

Eligible Refund Scenarios

You may request a refund in the following situations:

1. Duplicate or incorrect charges.
2. Core features are unavailable due to technical issues, and we cannot resolve the issue within a reasonable time.
3. Refund scenarios required by applicable law.

If you purchased a one-time license and the license has already been successfully activated and used normally, no-questions-asked refunds are generally not available (unless required by law).

Refund Request Window

• Please submit your refund request within 14 days of the charge.
• Requests submitted after this period may still be reviewed case by case.

How to Request a Refund

Please email contact@tabplex.com and include:

• Purchase email address
• Order ID or transaction ID
• Reason for refund request
• Relevant screenshots or error details (if applicable)

Processing Timeline

• We usually complete an initial review and reply within 3 business days.
• After approval, refunds to the original payment method typically arrive within 5–10 business days (depending on payment channel processing time).

Contact

For any refund or cancellation questions, please contact:

Email: contact@tabplex.com

We reserve the right to update this policy due to business or legal requirements. The latest version will be published on this page.